Work / Case 02
Vonage
Handing control back to customers — and running a design system across time zones.
Vonage builds cloud communications. I worked on the products businesses use to route their calls and talk to each other — designing complex systems, running usability tests, and keeping the design system alive while collaborating with twelve designers spread across the world.
Virtual Receptionist
The product was effectively unusable: internal teams had to configure the settings on behalf of every customer. I redesigned the experience end to end so that customers configure it themselves — scheduling, call flows, and the calendar that ties them together.
Flow 01
Flow 02
Flow 03
Team Messaging — web and mobile
A messaging surface that had to sit next to calls, voicemail, SMS and meetings without adding noise. Designed for web and native iOS and Android from a single component set.
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Juno