Juno was a ride-hailing company. I joined as maternity-leave cover and shipped two things: a Group Account feature for the rider app, and a redesign of the support system the company runs on internally — working with Sketch libraries and the existing design system, running usability tests, and doing design QA through to release.
Group Account — iOS and Android
A shared-account feature for the mobile app, designed once and specced for both platforms, down to the micro-animations.
iOS + Android
Talking to the people who actually use it
The support system was used all day by a small, expert group. Rather than guess, I sat with them. The overall goal was to improve the usability of the design system and bring the product in line with the new Juno styles and colours.
Five conclusions from the usability tests
- Reorder the tickets by order of use
- Readable, clear text
- Remove irrelevant information
- Spacing, table structure and card behaviour
- Update colours and fonts to create a logical hierarchy
Before and after
Support System 1.0 next to 1.5 — same job, a different amount of effort to do it.
Before
After
What came out of it
- Quick adaptation to a large project
- Low cost — tested with users before development
- Satisfaction among internal staff
- A joint win for the design and product development teams
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