Work / Case 04

ClickSoftware

One designer, eight product managers, two years of field-service software.

Role: UX & UI Designer
Tenure: 2 years
Working with: 8 product managers + dev teams
Platforms: Mobile native, cloud web, on-prem
Tools: Sketch, Photoshop, XD, Illustrator, InVision

My two years at ClickSoftware were the most challenging of my career. At the start I was the only designer, and I was responsible to eight product managers — each with a development team building in mobile, in cloud web features, or in local software.

The real challenges were structural: running many projects at once, insisting on research before a project went into development, and making designs genuinely available to the company’s many development teams. Because I was thrown into the deep water, I learned I could run processes on my own.

Design from scratch · UX & UI · Photoshop, XD

ClickChat

A chat app connecting the field technician to the dispatcher who creates their assignments. I set myself the challenge of finding creative concepts for both a mobile app and a website — a refreshing visual language and graphic elements that could pull new users into the chat.

Game redesign · UI · PS, XD, AI

Schedule Hero

Minimum time, minimum budget. The game was a marketing tool at the company’s conference booths and a way to test knowledge in interviews. Fun, challenging, and still demanding a real understanding of game design and development limits.

After

After.

Design from scratch · UI · Sketch, AI, InVision

Strategic Planning

Design to the existing style, but lighter — simplifying and improving the user experience of a genuinely complex feature.

Walkthrough

The feature in motion.

Design from scratch · UX & UI · Sketch, Illustrator, XD

Mobile Native app

The biggest project I worked on at Click. Four things made it hard: the complexity of the product itself; renewing and improving an existing hybrid application; the sheer number of participants and decision makers; and development constraints that made complex designs difficult to embed.

UI · Sketch, Illustrator

Design system for developers

I was a partner in building the company design system. The design challenges were the fun part — the real one was convincing decision makers that the system was necessary at all (now taken for granted), and getting developers willing to understand what it could do and to work with it.